Quote:
Originally Posted by sollp
The prices go up is the point, as to how many times...all companies do it
---------- Post added at 23:12 ---------- Previous post was at 23:11 ----------
Of course they want to keep customers
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Comparing last year with this, they aren't doing a good job of showing it.
The problem virgin has is that its cost per product is pretty much the same, e.g. the 50mb and the 100mb, broadband, if the customer already has sufficient equipment cost virgin very little, if anything to provide, the problem is they fix the costs and sell goodwill as an alternative.
It simply doesn't work - retentions tried to get me to take a lower quality service for a 50p a month saving.
Instead they lost me as a customer completely.