I too saw VM on watchdog yesterday for wasting time, money and paper.
It stated that they have been sending mailshots to encourage households to subscribe to VM.
Nothing wrong with this, but these are to households who either live in a non cabled area or are already existing customers.
The sensible thing to have done would have been to run a 'data match' between the various databases beforehand.
The people involved have repeatedly told staff about this, but they have continually ignored requests to stop this wastefulness. In one case after calling them to stop a woman was asked for her name. All that happened was that they continued, but instead of being addressed to "The householder", they included her name!!!
To add insult to injury, they have been running a corporate video that spouts on about how they hate wasting paper and have made inroads in reducing it's usage.
One of these ways is to introduce paperless bills. At first this gave you a discount, but now it costs one an extra £1.75 for each bill.
They were even charging an elderly man, with no internet, for receiving paper bills, even though he had no alternative!
I think that it's ridiculous that people have had to resort to contacting a TV programme to resolve the above issues.
What do others think?
Have you or anyone you know experienced any such behaviour by VM?
Quote:
Originally Posted by Ken W
I get same type of leaflets and letters from BT saying as an existing customer I can get special deals, I have not been a BT customer for over 15 years, BT even removed the drop lead from the telegraph pole 10 years ago!
So it is not just Virgin that sends there leaflets
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I'm sure that other companies indulge in this foolishness too!
Quote:
Originally Posted by Jimmy-J
A quick video tutorial might help Arthur... Follow these steps to copy and paste a web page into your forum post. The video shows how to do it for sending links via email, just apply the same steps to your forum posts.
http://www.youtube.com/watch?v=vCYP0mPeDoU |
That's a much more helpful way to deal with the situation, rather than insulting and belittling Arthur.
We all had to learn these things after all and it sometimes takes longer for others to grasp.