Cable Forum - View Single Post - Just been upgraded from 10mb to 20mb, but know my internet is slower!

Tiny Tinkle · 03-12-2012, 19:50

Ive been on 10mb for a few years now and never had any trouble, but a couple of weeks ago i was givena free upgrade to 20mb and thats where my problems started.

I mostly use my internet with PS3 and before i could watch iplayer etc no probs but now i get constant buffering and it will rarely work also the PS3 speedtest was always right before showing 10mb or 2.5mb if traffic management had kicked in.
Now i see speeds all over the place ranging from 1mb to 18mb, the PS3 speedtest seems to be telling the truth because when its low iplayer etc wont work and when its high iplayer works fine.

So it seems my internet is no longer stable i am still using the same hub that i had before but i notice thast im now on docsis 2 and im sure i was on docsis 1 before.

So could it be that docsis 2 has too many users in my area and thats slowing me down?

Also does docsis 1 only support up to 10mb?

If it does i would rather go back to docsis 1 and 10mb than put up with this, will virgin downgrade me again?

Thanks for any help.

03-12-2012, 19:50	#1
Tiny Tinkle Inactive Join Date: Dec 2012 Posts: 3	Just been upgraded from 10mb to 20mb, but know my internet is slower! Ive been on 10mb for a few years now and never had any trouble, but a couple of weeks ago i was givena free upgrade to 20mb and thats where my problems started. I mostly use my internet with PS3 and before i could watch iplayer etc no probs but now i get constant buffering and it will rarely work also the PS3 speedtest was always right before showing 10mb or 2.5mb if traffic management had kicked in. Now i see speeds all over the place ranging from 1mb to 18mb, the PS3 speedtest seems to be telling the truth because when its low iplayer etc wont work and when its high iplayer works fine. So it seems my internet is no longer stable i am still using the same hub that i had before but i notice thast im now on docsis 2 and im sure i was on docsis 1 before. So could it be that docsis 2 has too many users in my area and thats slowing me down? Also does docsis 1 only support up to 10mb? If it does i would rather go back to docsis 1 and 10mb than put up with this, will virgin downgrade me again? Thanks for any help.