did you pinhole the SuperHub and if you have did it downloaded the latest firmware?
could you log in to thinkbroadband and post the live monitor.
http://www.thinkbroadband.com/ping/monitors.html
click on Share Live Graph then Generate
and then copy and paste everything in the box labelled
Small Graph (500x219 px) - BBCode (for forums; not yet supported on thinkbroadband forums)