[General Maximus]

and therein lies the problem. VM introduced combi devices to reduce the number of tech visits to alleged faulty lines and supposedly let tech support provide better service to customers by supporting isp-provided cpe.

The problem is that I doubt the shub has helped the matter at all because it is so flawed that VM are happy to dish them out like confetti resulting in more calls to tech support and wasted tech visits.

I really would love to see some stats on this. The cost of spending a few extra £££ on decent cpe far outweighs the millions they must be blowing away on shubs, tech support calls and engineer visits. You only need to give the customer ONE decent router which works and you save millions of hours and millions of wasted pounds which can be reinvested in better training for call centers and quality time for engineers to maintain the network infrastructure.

I don't understand what the problem is.