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ianch99 · 02-12-2012, 10:11

I voted No because of the Utilisation problem our cable has had for 6 months (and counting). Not only are VM selling into over subscribed areas which compounds the problem, the fix dates assigned are set deliberately too short to try and keep the customers from leaving. If they were told the true fix date, a lot of people, if they had the option would leave and join another ISP ..

Utilisation seems to be a more common problem - looking at the VM Foum posts, a significant percentage now seem to have a high Utilisation cause.

VM is a postcode lottery. If you live in an area where the network is within capacity then you have a good experience. This accounts for the "problem, what problem?" posts .. However if you live in a part of the VM world that has an imbalance of customers v. capacity, you have a problem. VM does not have the resources to address the problem in a timely fashion and so has to "band-aid" a solution, rearranging the deck chairs and then telling the customer they have "fixed" the problem.

The Speed Doubling fiasco is not really a service problem, just a marketing fail. VM felt they had to try and compete with BT speed-wise but not having the same money, resources and infrastructure, they would always be struggling.

02-12-2012, 10:11	#20
ianch99 cf.mega poster Join Date: Feb 2012 Posts: 4,725	Re: Virgin Media Broadband I voted No because of the Utilisation problem our cable has had for 6 months (and counting). Not only are VM selling into over subscribed areas which compounds the problem, the fix dates assigned are set deliberately too short to try and keep the customers from leaving. If they were told the true fix date, a lot of people, if they had the option would leave and join another ISP .. Utilisation seems to be a more common problem - looking at the VM Foum posts, a significant percentage now seem to have a high Utilisation cause. VM is a postcode lottery. If you live in an area where the network is within capacity then you have a good experience. This accounts for the "problem, what problem?" posts .. However if you live in a part of the VM world that has an imbalance of customers v. capacity, you have a problem. VM does not have the resources to address the problem in a timely fashion and so has to "band-aid" a solution, rearranging the deck chairs and then telling the customer they have "fixed" the problem. The Speed Doubling fiasco is not really a service problem, just a marketing fail. VM felt they had to try and compete with BT speed-wise but not having the same money, resources and infrastructure, they would always be struggling.