your on 10meg download and 1meg upload. the SH hasnt updated to the latest available firmware. your downstream power levels could be better. your upstream power level is good.
---------- Post added at 23:23 ---------- Previous post was at 23:20 ----------
pinhole reset the SH >
http://help.virginmedia.com/system/s...MER_TYPE=Cable
be sure to hold down for around 20seconds. all lights on the other side will go blue.