Cable Forum - View Single Post - Superhub Deja Vu. But it took years to get here again.

snazzy · 01-12-2012, 22:54

Well here we are yet again with dreadful, painful useless broadband from Virgin. The last time it was this bad was when I went from 512k to 2mb. Now we are meant to be going from 10mb to 30mb. I got told all the same old lies I was told years ago. For example, your equipment is faulty and needs replacing. As much as I seriously did not want a Super hub, they convinced me my modem was busted and this would fix it. Well it didn't and web pages still don't load and everything just seems to get stuck. Ping test 10ms download speed 9.97, upload speed .99. So that all seems good, only it's very clearly not.

Got through to Indian tech again and basically told them that the damn super hub didn't help as I said it wouldn't. They put me through to some UK tech who swore blind that I am not over subscribed and only running at 25% utilisation, or what ever. No network faults. Some 80%+ spikes in the week, but nothing shows up of note. I am now being monitored for the week to see what's going on.

I've been with cable since it's inception many years ago and it does go up and down in quality, it's just the nonsense they come out with that annoys me so much. 18 months it took last time before it suddenly went right, and that was after many people told me it was not a utilisation issue and they swapped my gear. In the end they owned up and said it was indeed over subscribed. DeJa Vu me thinks.

Question is what can be done? I can't just have all my gear ripped out and tell them to keep it. I have Phone, TV, Broadband and at one time Mobile with these people, it's a major cost to move it all to elsewhere.

01-12-2012, 22:54	#1
snazzy Inactive Join Date: Oct 2007 Location: Manchester Age: 64 Services: BB/TV/Phone Posts: 204	Deja Vu. But it took years to get here again. Well here we are yet again with dreadful, painful useless broadband from Virgin. The last time it was this bad was when I went from 512k to 2mb. Now we are meant to be going from 10mb to 30mb. I got told all the same old lies I was told years ago. For example, your equipment is faulty and needs replacing. As much as I seriously did not want a Super hub, they convinced me my modem was busted and this would fix it. Well it didn't and web pages still don't load and everything just seems to get stuck. Ping test 10ms download speed 9.97, upload speed .99. So that all seems good, only it's very clearly not. Got through to Indian tech again and basically told them that the damn super hub didn't help as I said it wouldn't. They put me through to some UK tech who swore blind that I am not over subscribed and only running at 25% utilisation, or what ever. No network faults. Some 80%+ spikes in the week, but nothing shows up of note. I am now being monitored for the week to see what's going on. I've been with cable since it's inception many years ago and it does go up and down in quality, it's just the nonsense they come out with that annoys me so much. 18 months it took last time before it suddenly went right, and that was after many people told me it was not a utilisation issue and they swapped my gear. In the end they owned up and said it was indeed over subscribed. DeJa Vu me thinks. Question is what can be done? I can't just have all my gear ripped out and tell them to keep it. I have Phone, TV, Broadband and at one time Mobile with these people, it's a major cost to move it all to elsewhere.