Cable Forum - View Single Post

BenJSmyth · 01-12-2012, 21:01

I rang up Virgin today to upgrade my 30 day rolling £5 a month SIM to one with data (the £7 a month rolling SIM). This was at about half 2 today. They gave me 20 free texts and 20 minutes whilst the change to the tariff was made. As of 9 o clock tonight my tariff has not been changed and my online account just shows the free minutes they added. It's as if I am not on a tariff at all.

How long does an upgrade to a new tariff usually take? They told me on the phone it usually takes half an hour or so, so I'm a little concerned.

01-12-2012, 21:01	#10
BenJSmyth Inactive Join Date: Jan 2011 Location: Crawley Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre Posts: 632	Re: Samsung Galaxy Y PAYG I rang up Virgin today to upgrade my 30 day rolling £5 a month SIM to one with data (the £7 a month rolling SIM). This was at about half 2 today. They gave me 20 free texts and 20 minutes whilst the change to the tariff was made. As of 9 o clock tonight my tariff has not been changed and my online account just shows the free minutes they added. It's as if I am not on a tariff at all. How long does an upgrade to a new tariff usually take? They told me on the phone it usually takes half an hour or so, so I'm a little concerned.