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nashmills · 30-11-2012, 17:47

I've paid my line rental up front so have recently been paying £30 for 60Mb broadband and M+ TV. After getting my increase letter I phoned to cancel the TV and downgrade the broadband to 30Mb to save some money.

I was put through to retentions and was offered 30Mb broadband and M TV for £17.50 (plus the already paid for phone rental). I thought this was a good deal so I accepted.

However, I have just had a letter today which talks about a new contract and having 7 days to change my mind. The agent I spoke to made no mention of a new contract. Does this mean I am now committed for 12 months unless I cancel?

30-11-2012, 17:47	#1492
nashmills Inactive Join Date: Mar 2007 Services: 500GB TiVo (TV M), BB 100Mb, Phone M Posts: 141	Re: TV price rises I've paid my line rental up front so have recently been paying £30 for 60Mb broadband and M+ TV. After getting my increase letter I phoned to cancel the TV and downgrade the broadband to 30Mb to save some money. I was put through to retentions and was offered 30Mb broadband and M TV for £17.50 (plus the already paid for phone rental). I thought this was a good deal so I accepted. However, I have just had a letter today which talks about a new contract and having 7 days to change my mind. The agent I spoke to made no mention of a new contract. Does this mean I am now committed for 12 months unless I cancel?