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Originally Posted by Sephiroth
[SEPH]: I think I've hinted in other replies that the upstream is a suspect candidate here.
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You have, which is good that you've mentioned this and the explanation from the first engineer backs this up!
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[SEPH]: Again, games lag and slow web page loading is an upstream issue.
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Which relates to the above, which is good as it means at least there's an explanation for the horrible games on fifa!
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[SEPH]: When you do get his attention again, it's the upstream he needs to look at. Your power levels are ideal at 0 dBmv DS and 40 dBmv upstream. They are also ideal if the downstream rises by the amount that the upstream falls and vice versa, provided you don't go below -4 dBmv on the DS. If they're so out of balance that he has to put you on a low attenuation tap at the cabinet just to get the upstream going but then your downstream power has to be attenuated, then there's likely to be a faulty amplifier in the cabinet across the road. But then other users in your street would have similar issues.
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He sent me a text asking me if he wants to ring someone to come out and look as I left him a voicemail when we only had 1 downstream channel. I've told him not to as we're not experiencing any issues as such as we haven't been playing any games to experience the lag (if there is any).
When he is back on Monday i'll give him a call and explain what you've discussed.
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[SEPH]: One downstream channel is a fault in the infrastructure somewhere. Often in the optical node a few streets away from you. In fact the whole problem could emanate from there.
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That's fixed now, thank heavens, and there was a reported fault because after I'd booked an engineer with VM on the Friday to come out on the Monday, I received an automated phonecall to tell me he had been cancelled because the fault had been fixed... Mine hadn't so I emailed the director again and the CEO office phoned me to re-book it, then they ended up fixing it from their end anyway! I'm just curious now that there may be an underlying issue that needs fixing instead of essentially putting a plaster on the problem.
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[SEPH]: Have we seen your hub stats?.
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Other than the ones posted at the top of the thread, which ones do you want to see? I'll happily post whatever I can!
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Now a question... Say this is an upstream issue and it relates to the cab (as the PT thought), is this something that is going to be fixed soonish once it's been brought to the attention of someone from VM, or is it likely to go on and on forever until enough people report a problem?
I'm a bit of a battleaxe and I'm pretty sure that I'm the only person on my road who's actively trying to find out what the issue is so it's probably not high on their priority list right now
