Quote:
Originally Posted by Sephiroth
TH might be giving me too much credit!
The yellow means the maximum ping time recorded. It can be just one ping in an hour, but it'll show like that. However, if the blue bit, the average ping, follows the yellow, then the yellow is regular as a high.
Into the mix comes the peak time added activity in your network segment. This will produce increased blue and yellow.
The high yellow is abnormal though. What did the engineer say he'd done? Did he actually think he'd fixed it? If everything's off except the SH, what could the SH be putting out or doing? Have you tried turning the Firewall off for a while and using Windows firewall in your PCs?
Incidentally the reason why you can get these strange graphs but download speed seems unaffected is that the pings are at low priority as compared with TCP or UDP network traffic that you'd be generating/receiving.
|
I'll try to give you a brief rundown of everything they've done (with graphs for reference):
We didn't have an internet connection for 10 days, there was a fault in my area but it shouldn't have kicked me off completely, no one could tell me what was wrong though or when i'd be back online which is why I emailed 3 directors in the hope that it would get sorted.
They sent an engineer out, he said there was no problems with my house sending a 'signal' to the cab across the road (its opposite my house) it was the return path that had the issue. He upped my power levels really high and put an attenuator (spelling??) on my box which brought the power levels down inside the house. This worked and we were back online, but had mega issues with speed, not being able to load web pages etc.
This is my connection straight after they got us back online, not a problem in sight really:
[img]Download Failed (1)[/img]
Everything was ok until the middle of October, when my graphs started to look like this. Terrible internet again, slow speeds, loads of lag on fifa, web pages not loading etc:
[img]Download Failed (1)[/img]
Another engineer came out, said he couldn't see anything that was wrong but swapped the superhub over.
The internet was fine for a day:
[img]Download Failed (1)[/img]
Then it stayed like this for a couple of weeks, really terrible internet connection, slow speeds, loads of lag on FIFA again.
[img]Download Failed (1)[/img]
A principal technician (awesome chap!) came out and said that our power levels were stupidly high, he dropped these and took off the attenuator that the original engineer fitted. He spent a lot of time at the cab and called another engineer to come out. I didn't fully understand what he said, but he said that he believes theres an issue at the cab and has escalated this. He's on holiday until the 3rd December though so I can't get him to come out again and take another look...
After he left the connection was fine, you can see 6pm when he left.
[img]Download Failed (1)[/img]
Then a few days later it was all over the place again, then we had really bad packet loss every day and only had one downstream channel, which they managed to sort from their end, they said the superhub had been configured incorrectly from their end. They still sent out an engineer who confirmed everything was fine.
it IS working fine in terms of speed and pingtests (although we can't test FIFA till payday as my other halfs gold account on the xbox has expired
), but I firmly believe from my think broadband graph that there's an underlying issue here that's causing these bizarre graphs.
This graph is up to date:
This is a BBmax speed test result from a second ago:
Download Speed: 58696 kbps (7337 KB/sec ) Upload Speed: 2892 kbps (361.5 KB/sec )
This is a speedtest.net speed test result from a second ago:
This is the internal VM speedtest result:
Download Speed: 61144 kbps (7643 KB/sec transfer rate)
Upload Speed: 2872 kbps (359 KB/sec transfer rate)
Latency: 24 ms
Thu Nov 29 2012 10:27:38 GMT+0000 (GMT Standard Time)
So as you can see... no problems, just a really odd graph!
