Quote:
Originally Posted by thenry
just for me 
as mentioned the doubles ETA for the area you live in is around May 2013. you'll probably be sent a senior tech by the CEOs office if you havent already had 1 out. The tech wont be able to cure it.
Power levels are fine but there wouldnt be harm in asking the tech to move you at the cab to lower the upstream levels. He'll then have to probably stick an FP attenuator on or change it for higher attenuation.
I think I remember you said infinity wasn't available but I'm sure its enabled in Stockton-on-Tees, that is where you live?
---------- Post added at 19:52 ---------- Previous post was at 19:50 ----------
have you doubled checked the ping monitor IP is correct? |
We've had a principal technician attend who was adamant there was something wrong at the cab last time he was here. Unfortunately he's on annual leave at the minute so I can't find out if anything has been escalated yet.
I'll mention moving me at the cab when he's back, if this makes any difference?
We've had so many issues lately with VM and our connection that they've tried all sorts. It's only been like this since August though when our connection randomly went off for 10 days and no one could tell me what was wrong, ever since then we've had issues with lag and high downstream power levels along with downstream channels dropping and leaving me with only one.
My friend suggested asking to be moved onto another docsis to see if this alleviates any issues, is this as you suggested, moving me at the cab, or is this different altogether?
I'm still concerned about the large yellow part, however as it doesn't appear to be affecting my internet, should I really be concerned, or just ignore the graph for now?