just for me
as mentioned the doubles ETA for the area you live in is around May 2013. you'll probably be sent a senior tech by the CEOs office if you havent already had 1 out. The tech wont be able to cure it.
Power levels are fine but there wouldnt be harm in asking the tech to move you at the cab to lower the upstream levels. He'll then have to probably stick an FP attenuator on or change it for higher attenuation.
I think I remember you said infinity wasn't available but I'm sure its enabled in Stockton-on-Tees, that is where you live?
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have you doubled checked the ping monitor IP is correct?
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post up actual day results not just the live graph in a thread of your own on the VM community forum marking each generated day link with dates. as well as all the other stats. staff members on there might be able to get networks on it.