Quote:
Originally Posted by AdamD
Cancellation submitted.
Wow, they do say some odd things to try and get you to stay
When I said I was switching to Bt or Sky Fibre, the lady said I wouldn't get anywhere near the upload speeds that Virgin offered, because it "still comes down the phone line", where as the virgin media service is "completely fibre optic"
When I said we live close to the cabinet, so should get near the top end of the 80mb down, 20mb up speed, she said she'd never heard anyone or any product that would come even close to it.
Went on to say, even with the "fibre boost" on my "phone line", I still wouldn't get the speeds that I quoted
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Im shocked at how consistent the retentions department are with those lies. Gave me all the same crap too. Told me I wouldn't get above 8mb with any other provider and then it would be more like 3mb. Pretty much called me a liar when I said I could get 40 or 80mb fibre elsewhere. Also got the stuff about VM being the only provider that gives the customer fibre to the property and when questioned about fibre only going to the cabinet, was told I was wrong.
Its obvious they are trained to tell those lies as so many are hearing the same from them. What kind of association/regulator could you report that issue too though?
Still not got my letter about increases but maybe its because I have cancelled already.