[Sephiroth]

Some years ago my wife and I had tea in the Taj Mahal, Bombay. We got chatting to the waiter; he had a First from Pune University (where I was working BTW). He said that without a degree you wouldn't get a job in the café.

There's a billion people in India; you don't get any non-humping job without a degree. These are (in my fairly wide experience) highly articulate people with excellent brains.

So any failure is down to the scripting (and likely lack of subject matter training) and this is laid at the door of Virgin Media.