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Re: Why I hate VM's Indian tech support
Quote:
Originally Posted by Skie
Degree or not, anyone can end up sounding like an idiot if they are forced to use a script or specific methods of dealing with calls that leave no room for manoeuvre.
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And that's the problem - it would appear that any deviation from the script is not allowed, leaving no room for initiative; if the same policies were implemented in a UK Call Centre, the same problems would occur.
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