Quote:
Originally Posted by Superblade7
Hi Guys,
Just received my price rise letter and mine is going up £2.59 for Essential Collection upgraded to XL TV & XL phone plus Sky Premiums with HD.
The letter says 'from 1st Feb 2013*' and the '*' reads on the back 'if you are on a promotional offer we will honour it'. I am currently on a loyalty discount that supposedly lasts for two years from May 2012 and I therefore just wanted to ask (probably you Ben please) whether I will be getting the price rise or not? The letter makes it a little confusing  by saying my price is rising but then has a little proviso that it may not. I thought I'd ask on here before I ring VM to save confusing me even more talking to the Indian call centre.
Cheers in advance for any assistance 
Superblade7 |
I've managed to answer my own question by ringing the Indian call centre and speaking to 'Bob' who confirmed that the loyalty discount would remain but I am still subject to the price increase.
This is quite annoying as when I agreed the deal in May 2012, I was considering jumping ship to Sky but the retentions guy told me the price would be guaranteed for two years. Since getting this supposedly guaranteed price, I've had the Sky Sports rise (which they blamed on Sky) and then this new rise in Feb 2013. Whilst I am sure Sky did increase the wholesale price for Sky Sports, if I agree a price with VM that they say is guaranteed for 2 years I expect VM to keep to that but instead I feel I have been deceived and now copped for two price rises.
Like others on here, I have just priced up Sky and I potentially could make a good saving on the channels I require. My current package with VM will rise to £97.74 in Feb. With Sky, I could get a package for £87.75.
I therefore have a dilemma, do I jump to Sky and save £10 a month and gain numerous extra HD channels but only have two tuners and an estimated 10 - 15Mb ADSL broadband? Or do I stick with VM as the services have always been reliable and I would miss TiVo, the third tuner and fibre broadband?
I previously had Sky many years ago before I moved into my current home and always thought their TV service was great. However, when I moved into my current home, it was a VM area and the previous owners had VM so it was an easy choice as the points were already installed.
For those who've recently switched to Sky, is it still a good service and what is their phone / broadband service like?
Cheers
Superblade7