Quote:
Originally Posted by Hugh
Not a myth - I have set up outsourced call-centres in Pune and Mumbai, and the minimum qual was a degree, and over a third had post-grad quals...
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Yes but you're not as stupid and incompetant as... ehmm *cough* some companies *cough*
As I've said before, there are proper ways to run off-shore call centres and there
are a select few that are extremely good. It
is possible to do it properly, it's just most don't...