Originally Posted by Russ

I'm sure it may be correct for some callcentre work. But not all, as was stated.

---------- Post added at 23:31 ---------- Previous post was at 23:29 ----------



Which in itself is not a bad thing - however they usually try so hard to be nice that it becomes a distraction and can detract from the purpose of the call. It's the "yes we have no banana" thing.

---------- Post added at 23:40 ---------- Previous post was at 23:31 ----------



That makes my blood boil. If it is indeed correct then they need to be firmly taught that being so evasive with the truth in our culture (ie the culture they ought to be serving) is indeed going to be seen as dishonest and untrustworthy.

I don't see why we should be expected to change the way we perceive the call when we are the customers. It is they who need to change if VM wants us to accept their service. I love how VM once said they were "spending millions of pounds training" their Indian callcentre staff about our customs and ways. Well clearly that lump of cash was not an ideal investment.