Quote:
Originally Posted by Top banana
Missing the point Russ, they are not headless chickens, they are human beings trying their best. How can a so called civilised race be so demeaning to a fellow human?
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To defuse some of the feelings in these posts...
The issue is that VM employ poorly trained staff in call centres who are, through no fault of their own, unable communicate effectively with the customer base or provide an adequate triage process to pass calls onto 2nd level support.
It so happens that the call centre is situated in an area that can provide a cheap workforce that culturally like to be seen to be helpful...
http://www.kwintessential.co.uk/reso...y-profile.html
See the section "Just can't say no"