Quote:
Originally Posted by Top banana
Missing the point Russ, they are not headless chickens, they are human beings trying their best. How can a so called civilised race be so demeaning to a fellow human?
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I think I addressed the point perfectly. You were incorrect in your assertion that a degree was required.
If I'm paying for a service I expect that service to be good. If I am able to identify a common denominator in each of the bad experiences I've had then I'll point it out. This is not an exaggeration - every time I've spoken to some from VM who was based in Asia I have come away from the call having been lied to, fobbed off or given 'computer says no' responses. Case in point, the two examples I've given in this thread.
Whatever their lifestyle is like in their own country may well be a legitimate concern. However when I'm trying to get the level of service that I'm paying for then it becomes business.
And VM using these Indian callcentres evidently bad for business as the people simply cannot provide the right level or service.