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General Maximus · 23-11-2012, 18:59

there must be a screen they can look at to see the modems VM have dished out over the years and what speed they are good for. If the ming mongs in India can't even get that right then we have no hope. Like I said yesterday; poor troubleshooting skills. If I knew you didnt have a shub or vmng300 and was using an older modem the first thing I would do is look to see what speed it is good for. Then you try a direct connection to the modem to rule the router out as the problem.

Poor training. It is a shame that they don't take any pride in their work and seem to be quite content in lieing their asses off to everyone. You wonder why anyone even bothers rining them.

23-11-2012, 18:59	#42
General Maximus Ran Away Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Why I hate VM's Indian tech support there must be a screen they can look at to see the modems VM have dished out over the years and what speed they are good for. If the ming mongs in India can't even get that right then we have no hope. Like I said yesterday; poor troubleshooting skills. If I knew you didnt have a shub or vmng300 and was using an older modem the first thing I would do is look to see what speed it is good for. Then you try a direct connection to the modem to rule the router out as the problem. Poor training. It is a shame that they don't take any pride in their work and seem to be quite content in lieing their asses off to everyone. You wonder why anyone even bothers rining them.