[andy_m]

Must admit I'm edging closer for the TV side of things. Haven't had my letter yet so will wait for that and then give retentions the opportunity to make a deal. Two price rises in a year aren't really on. Everyone has to go to the service provider that most closely meets their own personal needs. They have the right to complain if those needs aren't being met and then vote with their feet if those complaints aren't listened to. Being told that the price increases can't be broken down, and then being presented with breakdowns that have been provided to other customers, and then told off on this forum by a Virgin employee because the right to complain and then move is apparently an "I'm alright, Jack" attitude, despite that actually being the customer's right, obviously hasn't massively improved my mood - I've sadly, and very quickly, got to the stage where Virgin are going to have to work hard to keep me.