Quote:
Originally Posted by paultrademark
Well so much for him telling me it would be £4.09, just got an email confirming it would be £6.34 per month!! £76.08 per year, that's more than we pay per month!!
Back on the phone me thinks  |
Phoned them up yesterday afternoon, and it was a long call.
The lady on the phone had just come back from holiday and was not really clued up on the price increases so kept needing to check with colleagues.
Anyway the basics of the call were she managed to break down the £6.34 increase as per our email and it was as follows -
1.09 Phone Line Rental
1.75 60MB BB
1.50 XL TV
1.00 TiVo Box
1.00 TiVo Box
----
6.34
She couldn't work out why the last agent quoted me £4.09 but agreed that I was on a version of Premier Collection but had an additional box. I think the confusion is around the add-ons and then the discounts VM give for loyalty/promotions etc. Plus the fact that some customers are on different pricing for TiVo plus some get a free extra box, some pay for it.
So what we get from VM is -
M Phone
60MB Broadband
XL TV
1 x 1TB TiVo
1 x 500GB TiVo
1 x V+ HD
= £67.90 p/m
The person I spoke to the other day has indeed given us more discount, but obviously something went wrong when he was calculating it out, so it turns out our new bill from now is £62.40 p/m (£5.50 cheaper), though I won't hold my breath on that being right till my next bill is due...
But here is where am confused even more...
The price increase email states an increase of £6.34, though the lady says this is what it would have been as the email was prepared before I called, and that now my increase will be £5.09 p/m according to her.. which doesn't make sense to me.
So in theory, come 1st Feb I should be paying if these agents are correct, £67.49 .. 41p cheaper than what it was
We shall see
---------- Post added at 06:50 ---------- Previous post was at 06:19 ----------
Just priced our 'bundle' as a new customer and comes in at £63.90 without the extra V+ HD box as only allows you 2 boxes. Even adding £5 for the V+ HD it comes to £68.90 so seems we are only getting £1.00 discount. Unless you have to pay £6.50 for another multiroom additional box?