Cable Forum - View Single Post - Superhub PS3, iPhone and iPad Extremely Slow Speeds With 60mb Superhub

WaxMechaniK · 22-11-2012, 22:01

Hi all!

Well after having 10mb for so long now, and the older VM modem, I thought it was time to upgrade. I actually upgraded the V+ to Tivo too, only cost a few pounds extra a month, even though I was paying too much anyway.

So anyway, Superhub installed today, MacBook is running great with speeds at 50-60mb over wireless. However, our iPad, iPhone and PS3 which of course are all wireless are suffering pretty badly. The speed test on the PS3 is showing an average of 1mb, yes that's right, 1mb! The iPhone and iPad are averaging at around 3mb. I run the speed test over and over on the iPad in particular, and noticed that the dial pops up to about 5-6mb, then slowly runs down to around 2-3mb where the final speed is gathered. Interestingly, one of the tests did the opposite, the dial slowly moved up to 10mb where it held. Another important thing to mention is that the PS3 was getting test speeds of about 7-8mb on our 10mb connection on the old modem/router.

The techie guy who installed everything also left the DLink router that we were previously using in place, but connected to the Superhub. He said that he's left it installed so that I can connect other devices if something can't pick up the Superhub. Seemed strange to me, but according to the PS3, the DLink router has better signal coverage than the Superhub, but the DLink router can barely get to our kitchen!

So I called VM tech support in India, their reply was sorry we cannot help with your iPad or PS3, just computers. But they did try creating another SSID and key to test with the iPad by taking over my computer screen, which didn't help the speeds unfortunately. He then redirected me to digital home support, however their £10 a month for 6 months fee was just laughable. Although they did seem eager to help resolve everything...

My question is, what can I do about this slow connection on our other non-laptop wi-fi devices? Surely I should get faster than 1mb on the PS3 on a 60mb connection?! I said yes to the speed upgrade mainly to benefit from being able to successfully use Netflix on the PS3 as previously it was so slow or just impossible. Now its worse!

Does anyone have any advice, tips or methods to help resolve this? I may as well have not upgraded if there's no solution...

Thanks in advance!

22-11-2012, 22:01	#1
WaxMechaniK Inactive Join Date: Sep 2011 Posts: 10	PS3, iPhone and iPad Extremely Slow Speeds With 60mb Superhub Hi all! Well after having 10mb for so long now, and the older VM modem, I thought it was time to upgrade. I actually upgraded the V+ to Tivo too, only cost a few pounds extra a month, even though I was paying too much anyway. So anyway, Superhub installed today, MacBook is running great with speeds at 50-60mb over wireless. However, our iPad, iPhone and PS3 which of course are all wireless are suffering pretty badly. The speed test on the PS3 is showing an average of 1mb, yes that's right, 1mb! The iPhone and iPad are averaging at around 3mb. I run the speed test over and over on the iPad in particular, and noticed that the dial pops up to about 5-6mb, then slowly runs down to around 2-3mb where the final speed is gathered. Interestingly, one of the tests did the opposite, the dial slowly moved up to 10mb where it held. Another important thing to mention is that the PS3 was getting test speeds of about 7-8mb on our 10mb connection on the old modem/router. The techie guy who installed everything also left the DLink router that we were previously using in place, but connected to the Superhub. He said that he's left it installed so that I can connect other devices if something can't pick up the Superhub. Seemed strange to me, but according to the PS3, the DLink router has better signal coverage than the Superhub, but the DLink router can barely get to our kitchen! So I called VM tech support in India, their reply was sorry we cannot help with your iPad or PS3, just computers. But they did try creating another SSID and key to test with the iPad by taking over my computer screen, which didn't help the speeds unfortunately. He then redirected me to digital home support, however their £10 a month for 6 months fee was just laughable. Although they did seem eager to help resolve everything... My question is, what can I do about this slow connection on our other non-laptop wi-fi devices? Surely I should get faster than 1mb on the PS3 on a 60mb connection?! I said yes to the speed upgrade mainly to benefit from being able to successfully use Netflix on the PS3 as previously it was so slow or just impossible. Now its worse! Does anyone have any advice, tips or methods to help resolve this? I may as well have not upgraded if there's no solution... Thanks in advance!