Quote:
Originally Posted by craigj2k12
To order you would have  Thats was my first call |
Oh yeah
I forgot about that
---------- Post added at 17:49 ---------- Previous post was at 17:43 ----------
Quote:
Originally Posted by pearl
funny because both times i've had issues with vm and I've called I've spoken to someone in the uk who has been well informed, they have listened to what i've said and neither asked me to reset my router or check my connections or anything like that and the problems have been sorted quickly. I think if you ring between 9 and 5 on a weekday you are more likely to get the uk people but obviously not everyone can do that.
It has been infintely better than the customer service I got from sky, where i would have problems and outages more regularly, the routers were awful and completely unreliable (I had 4 replacements in the space of a year) ring up and have to speak to several people ALL of whom would refuse to do anything until I had reset my router and changed the dhcp settings and then about the 5th person would tell me "oh there's a fault in your area." That was my experience of sky broadband and was one of the reasons I switched.
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Hmmm......I have emboldened and underlined the only relevent part of your post. It is the offshored support being discussed. UK based support is usually satisfactory although it has been recently devalued by the closure of Albert Dock.