Quote:
Originally Posted by BenMcr
No-one is ignoring anything that is posted here, and I certainly do feed things back
However, in this case, feedback from direct surveys of VM's customers by VM themselves was used to inform the bill redesign - within the available options.
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As per my post, you definitely fit into the following:
"I’ve seen plenty of examples across this site of Virgin Media employees picking up complaints, feedback and queries from Cable Forum members and escalating them with their employer. This has resulted in changes being implemented."
You are very proactive in helping Cable Forum members, and problems they many have. A real credit to yourself, your employer and this site!