Quote:
Originally Posted by carlwaring
I actually just called and paid the for the Line Rental Saver option, so that's another £50-odd saved 
I used the "thinking of leaving us" option (5 then 3) because I know they can offer better (and new) deals/services for existing customers that the standard CS reps.
So I suggest you do the same. You might just find a nice new deal or money-saving new service. (Hint, hint.) |
Yes I expect nearly everyone who uses a VM forum will be taking that route which means a wait of at least an hour (albeit on a VM phone it won't cost) and in the end most will be offered a deal less than the new pricing and probably as things get desperate, more than they're paying now!
That frankly makes a mockery of a price increase, undermines standard CS reps and makes it more difficult and time consuming for those of us who are leaving.