Quote:
Originally Posted by Peter_
You are also aware that this is not an official Virgin Media forum and therefore Virgin Media are not going to take any notice of what goes on here as the is no official representation of the company here in any capacity.
If you want to complain on a Virgin Media forum then do so HERE
Also remember not everyone who posts on this forum or even this thread is a Virgin Media customer so my comment above is right and points out the is little or no difference between similar media companies as all will and do follow suit.  |
I’m fully aware this isn’t an official Virgin Media forum. I’m also fully aware there is no official representation of the company here. I however do not agree that Virgin Media are not going to take any notice of what goes on here. I’ve seen plenty of examples across this site of Virgin Media employees picking up complaints, feedback and queries from Cable Forum members and escalating them with their employer. This has resulted in changes being implemented. I’m sure some of our regular posters who are employed by Virgin can confirm this. If Virgin however ignore the views and feedback posted on Cable Forum then that, in my opinion, is to their determent. The threads here tend to get much more interaction than their own official site.
Also I’m fully aware that not everyone who posts here is a Virgin customer. The people who are complaining about their bills however clearly are. I’m not disagreeing that other media companies might set their prices out in a similar way. I don’t care what other companies do as I’m not a customer with them. You do raise an interesting point about all companies just following suit. Who is Virgin following? Are others just following Virgins’ lead? If you can provide proof of that, that would be a very interesting read.