Quote:
Originally Posted by BenMcr
I'm certainly not defending anyone who doesn't do their job properly, especially when you've got other things to worry about, but there isn't any official policy of offering a discount for a bad call
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No they just use a credit to brush it under the rug not official but a well known fact, used to see it all the time in the notes from an offshore agent.
They even credited my old staff account when we had a rare outage 2 years ago, no UK agent would do that but it was my daughter who rang up and it does clearly show on the first page that it was a staff account so no excuse to credit me as the credit was more than 3 months cost of my broadband at the time.