Quote:
Originally Posted by Russ
The thing is a discount is nice but I'd much rather they just did their job properly. Offering a few quid off because they screwed up sounds to me like VM are saying "We know we can't improve the Indian callcentre so we'll just take the hit and offer you a sweetener to not take it any further".
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I'm certainly not defending anyone who doesn't do their job properly, especially when you've got other things to worry about, but there isn't any official policy of offering a discount for a bad call