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Russ · 22-11-2012, 11:21

The thing is a discount is nice but I'd much rather they just did their job properly. Offering a few quid off because they screwed up sounds to me like VM are saying "We know we can't improve the Indian callcentre so we'll just take the hit and offer you a sweetener to not take it any further".

22-11-2012, 11:21	#21
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,181	Re: Why I hate VM's Indian tech support The thing is a discount is nice but I'd much rather they just did their job properly. Offering a few quid off because they screwed up sounds to me like VM are saying "We know we can't improve the Indian callcentre so we'll just take the hit and offer you a sweetener to not take it any further". __________________ From Jim Cornette: “Ty, Fy, bye”