When the CWU was in discussion over the closure of the Albert Dock and the subject of Offshore Call Centres came up Sheila Burgess stated that Virgin Media cannot envisage a time that they would ever feel the need to get rid of them, now the only reason can be down to cost as that statement alone shows how little upper management care about you the customer.
Considering that we have major banks such as Santander who brought all their call centres back to the UK because of customer complaints that shows that it can be done, if you feel strongly enough why not continually email the CEO's office about it and the more people that do so the better.
allegedly Neil Berkett actually reads all emails in his inbox personally if you believe that I have bridge to sell you.
The email address for the CEO team is
neil.berkett@virginmedia.co.uk so send as many complaints to this address as you can with specific times and dates and remember to include your name, address and account number.
You could also try setting up a Facebook page for the closure of Offshore call centres and one of those online petitions which could be posted on the Facebook page and as many other forums as possible to try and get this more in the public domain and make this company realise that enough is enough.