Quote:
Originally Posted by andy_m
I don't know why you're defending this, Ben. The prices on the website bear no relation to what customers actually pay, people are having price increases but have no idea what services they relate to so have no idea what they're actually getting for their extra money or what they're paying it for (whilst both Sky and Bt are able to produce a breakdown), and the billing system only works in either "so vague nobody has a clue" or "so much detail it results in complaints" mode. You must surely be the only person here who thinks that sounds reasonable.
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I'm not going to go into this for the 5th or 20th or whatever the number of times we've gone over the same ground
You have one view, I have another - I think we should leave it at that