Thread: Why I hate VM's Indian tech support
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Old 21-11-2012, 23:15   #12
General Maximus
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Re: Why I hate VM's Indian tech support
as a quality control procedure VM should put in their customer contracts that if they don't fix the problem first time round they have to give you a 20% reduction on your monthly bill. Moving towards first time resolution is great customer service and the fine for them is a great motivator to get it right. If they saw how much money they spent in compensation they would realise how bad their customer service is.
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