First of all Russ, very sorry to learn about your Dad.
I share your frustration with VM's offshore "support". The last time I called, when we had a simultaneous TV and BB outage, it was a nightmare. They first claimed that there was no problem in our area. I told them that a friend who lives one street away had the same issue. We know that we're on different street cabinets from when our services were installed. All he kept on about was the usual reboot the SH (despite the fact that the Tivo BB light was blinking and we had no TV). I lost it and hung up
