Quote:
Originally Posted by General Maximus
why didnt the 2nd line dude fix it earlier once he realised what the problem was? Surely he was in a position to remove the security violation or speak to somebody in customer services who can go into the account and fix it?
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He said if this sort of thing happens it takes 24 hours to get back online. I pointed out how unfair that is as it wasn't our fault the change over went wrong and he said he'd contact the department directly that deals with this and it should take about 4 hours.