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Helix · 21-11-2012, 18:53

Never had a single issue fixed by the Indian call centre. The best one was when they tried to get me to call a £1 a minute line because they were blaming it on my firewall, and the firewall being off didn't mean it was actually off apparently. I tried to get them to agree to refund the call costs if it turn out to be VMs fault (I knew it was), but they kept avoiding the issue. Then two hours later they ring me and said it was in fact an area fault, no apology for blaming it on my firewall of course.

I always try and get through to the UK, I just hang up when they answer if it is the Indian call centre sometimes as I know I will be wasting my time. I also have never managed to work out why the automated system asks you to confim your password and then they go ahead and ask you again when you get through. What is the point of asking me twice?

21-11-2012, 18:53	#7
Helix cf.addict Join Date: Nov 2004 Location: Hertfordshire Services: Full House Bundle with Tivo V6 Posts: 370	Re: Why I hate VM's Indian tech support Never had a single issue fixed by the Indian call centre. The best one was when they tried to get me to call a £1 a minute line because they were blaming it on my firewall, and the firewall being off didn't mean it was actually off apparently. I tried to get them to agree to refund the call costs if it turn out to be VMs fault (I knew it was), but they kept avoiding the issue. Then two hours later they ring me and said it was in fact an area fault, no apology for blaming it on my firewall of course. I always try and get through to the UK, I just hang up when they answer if it is the Indian call centre sometimes as I know I will be wasting my time. I also have never managed to work out why the automated system asks you to confim your password and then they go ahead and ask you again when you get through. What is the point of asking me twice?