[Russ]

I'll always moan about their Indian callcentre. They simply don't listen to common sense and rigidly stick to what their employer tells them. All well and good but that doesn't help the customer one bit.

For example she asked me to make sure the coax was tightly screwed in to the modem. Why? It hadn't been touched and yes if she'd paid attention to what I was saying about what happened this afternoon she would have realised how stupid she was being.

I just called them again just now as the modem was still off. Got through to India again and asked how much longer it would take. Guess what? She started to say I had to reboot the modem, check the router settings and IP address on my computer etc

Had she paid any attention to me? No, not one bit.