Quote:
Originally Posted by jonbxx
I'm not sure I'm getting the fact that the older bill style was more transparent. Yes, you're seeing how much each component costs but then you have this bundle discount lumped in there. How much of this discount goes towards each part of the package? Does this change depending on costs? Do we really need this info at all?
I'm with Ben on this one - you have a package price from VM. VM obviously want people on packages for financial forecasting reasons. How VM portion out the income from your bill to various parts of the company isn't really relevant as long as you get the services you need
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Well a bill that has the individual prices for each service and then a bundle discount should allow a customer to mentally remove the discount and then know what it would cost them if they wanted to drop a service. That's transparency. It doesn't, I accept that it probably can't, but I don't need to be accused of having an "I'm alright, Jack " attitude for expressing my disappointment that Virgin are incapable of providing the sort of information that everyone of their competitors manages.