Quote:
Originally Posted by passingbat
Then maybe the whole system should have been changed? The fact is, detailed transparency is missing from the new system. That lack of detailed information has been highlighted by people wanting a breakdown of the forthcoming price rises. The old system, clunky as it was, could have provided that breakdown; the new system can't. It looks like the people responsible for the new system didn't think it through properly.
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We've been over this. The underlying system is still the same and one which Telewest introduced, because it not only controls the bills, but also the TV, Broadband and Phone provisioning and quite a lot of other things too.
http://telecoms.cbronline.com/news/v...ffering-011111
The only change that has been made is to the physical bill format - because that is what customers were saying they didn't like.
To change the whole system would probably cost millions of pounds and be a multi-year project.