Quote:
Originally Posted by andy_m
That's exactly my point, Carl. They've changed the bill because they were fed up explaining it, and find themselves in a position where they're still having to explain it.
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So they can't win whatever they do; which was actually my point
Quote:
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Should have just explained it properly in the first place and left the silent majority (ie. all those who weren't complaining) with the more transparent breakdown of pricing that their inaction suggested they were happy with.
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Hmm. Maybe.
Quote:
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I agree with you about reminders so I'm not sure why you've brought that up.....
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Merely as another example of VM listening to it's customers; something a lot of people say they never do
---------- Post added at 09:44 ---------- Previous post was at 09:43 ----------
Quote:
Originally Posted by denphone
l think you will find in the last poll dear Carl that the customers wanting reminders were in the majority.  |
Which
national poll of
all VM users was that then? Because I certainly don't remember being asked. Could you perhaps provide a link to the final results posted somewhere? Thanks.