[andy_m]

That's exactly my point, Carl. They've changed the bill because they were fed up explaining it, and find themselves in a position where they're still having to explain it. Should have just explained it properly in the first place and left the silent majority (ie. all those who weren't complaining) with the more transparent breakdown of pricing that their inaction suggested they were happy with.

I agree with you about reminders so I'm not sure why you've brought that up, but yes, that is a perfect example of Virgin trying to accommodate a loud minority. The difference in that example is that if you don't want to use them you don't have to. I'm stuck with the bill regardless, however.