[andy_m]

I preferred it like that too. If people complained about the old way Virgin should have spent more time explaining it to them, rather than just making it less transparent so they wouldn't realise. They've basically decided to give less information to stop people thinking they might have a reason to phone in. It's bordering on a deceit.

Also, I'm sure those complaining was still just a small percentage of the customer base, but as per usual it appears the easy way out of greasing the squeakiest wheel was the route taken.