Quote:
Originally Posted by BenMcr
Except the way BT price their services isn't the same way Virgin Media do
Virgin Media offer bundles, which means that some bundles won't be increasing by the full amount of the constituent parts - therefore it would be misleading to put the per service increase on a website as it wouldn't apply to everyone
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Well if that is the case when putting prices up why can't Virgin breakdown what the increases are for in each individuals letter or e-mail? I think the feedback from Virgin customers in this thread makes it clear what people want and expect. If people ask for an accurate breakdown, surely they are entitled to it? Ultimately looking after the customer, especially when changing the monthly charges, must be paramount for Virgin?
Section H3 of Virgins terms and conditions state:
"We and/or Virgin Media Payments may change our charges at any time. Any changes to our monthly charges will be published by us and/or Virgin Media Payments on the Virgin Media website and if the changes are significant we, and/or Virgin Media Payments will do our best to give you notice of the change(s) at least one month before the changes take effect. Any changes to usage charges and tariffs will be published on the Virgin Media website and will be reflected on your next bill after the changes take effect."
Has this information been published yet? All I've found is the below:
http://my.virginmedia.com/customer-n...s-to-save.html