Quote:
Originally Posted by BenMcr
I'll let VM know that they can reduce their cancellation clause to 10 days to match BT, rather than the 30 days from when you get the changed bill they allow at the moment.
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That would be great. As long as people are well and clearly informed up front they will know what to do and how to do it within those 10 days. Currently people don't fully know or understand their options. Previous posts here, and in other threads since Virgin started announcing price increases have made this very clear.
Giving people 10 days and clear instructions would be a great leap forward. It beats sending people on a wild goose chase through terms and conditions they may not understand or easily misinterpret.
As a customer, I know what I would prefer. I however suspect Virgin have no appetite to make it easy for customers to leave when hiking prices, well not as easy as BT. Are Virgin treating customers fairly? Not as fairly as others, in my opinion.