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Originally Posted by BenMcr
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I like how BT have made it crystal clear to their customers what to do if they don't want to accept the price increases. It's a very clearly marked option with very clear and transparent information. The information is written in clear and understandable terms:
"We're sorry you're are unhappy about how the price rises affect you and would rather that you stayed with BT as we believe we offer fantastic services and products. We've kept a number of our key prices frozen since December 2011 and will be freezing many of our prices again from the 5 January 2013 until 2014 at the earliest. However if you contact us directly within 10 calendar days of receiving our price change notification you may cease your services without penalty. "
Much, much easier for the customer to find and understand when compared to Virgins offering which is stuck at the bottom of the page in small light grey font. You then click on the link, and if you don't know what you are looking for, get stuck in a world of head hurting terms and conditions.
http://my.virginmedia.com/customer-n...?buspart=EM_56
"If you do not wish to be bound by these changes you can cancel your contract with us without penalty. The process to be followed is set out in our terms and conditions at virginmedia.com/legalstuff"
Virgin need to look at what BT do and follow their example. It shouldn't be the customers responsibility to hunt down the section of the terms and conditions which allows them to cancel their services. Virgin are hiking the prices. The very least they can do is make all information readily available and crystal clear for everyone to understand.