[Stuart]

Originally Posted by Safcftm21

Thanks Hugh for highlighting how long it's taken to reply to your original post, I have no idea of why you've highlighted it or added a smiley face. I personally found it patronising of someone of position on a forum but I'm sure you had your reasons.

I think Hugh was trying to lighten the mood a little..

You also imply I moan a lot about the services and service VM supply but again I'm not sure why this is this something that's wrong. Am I to assume that you only want people on this forum that have positive things to say about VM?

No, you are not correct. We encourage people to post regardless of their views on VM and what it should/shouldn't provide. In the case of pretty much every forum except those in the "Basement" (which is for general forums), we exist to try and help posters with their problems.

With that in mind, it is perhaps not surprising that a lot of members do register to complain about something, but we do still try and help.

Hugh's point is valid. If all else fails, there is nothing preventing you going to Sky if you are unhappy with the service provided by Virgin.

I also have no problem at all in any member of a forum taking issue with anything I say as that's the point of a forum, however my belief is that a moderator should moderate a conversation not influence it, whether its in bold or not?

The thing is, we don't get paid for all the time we spend on the forum. We do it because we enjoy it. Part of that enjoyment is actively participating in threads. We do, as a rule, try and seperate moderating a thread and participating in it. This is why we had the idea of placing moderator comments in bold.