Quote:
Originally Posted by passingbat
I said the old system was 'clunky', so it did need to change, but in all it's clunkiness, it was still better than the current system because we got more details of individual service pricing and bundle and other discounts.
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Except you didn't - you could not compare most of the prices on the old style bills to rivals because they weren't what you were actually being charged
However people tried so again, would compare a price of £25 pre adjustment, to a advertised price of £9.99 and then complaint they were getting 'overcharged'
Times that by all VM's customers and
a lot of calls were to deal with the fact that breakdowns made on sense.
---------- Post added at 16:20 ---------- Previous post was at 16:18 ----------
We went over this ground when they changed the bills
---------- Post added at 16:21 ---------- Previous post was at 16:20 ----------
Also now that the details of bills aren't shown, the way the Collections and other deals are put together are on the basis that it's the total price that the important thing - and for some deals only work on the system because the breakdown can no longer be seen